IT Support – Personalized and Professional Solutions

At Melbourne West IT Solutions, we deliver expert IT support with a personal touch. Led by IT professional Ben, we offer on-site and remote services to help individuals and businesses overcome their technology challenges. Whether you need immediate troubleshooting or a dedicated IT partner for your business, Ben and his team are here to provide flexible, reliable, and effective solutions.

Why Choose Melbourne West IT Solutions?

• Ben’s Expertise at Your Service: With years of experience in IT systems, Ben personally ensures each client receives top-quality solutions.
• Flexible Support Options: On-site or remote IT support tailored to your needs.
• No Lock-In Contracts: All business packages come with no long-term commitments, providing maximum flexibility.
• Competitive Pricing: Transparent rates that fit your budget with no hidden fees.
• Fast Response Times: Quick resolutions to minimize downtime and disruptions.

When you choose Melbourne West IT Solutions, you’re choosing a trusted partner dedicated to keeping your technology running smoothly.

Our IT Support Services

1. On-Site IT Support

Get personalized, hands-on assistance with our on-site IT support services. We’ll come to your home or office to resolve:

• Network and internet troubleshooting.
• Server setup, maintenance, and updates.
• Hardware diagnostics and software installations.
• Office system connectivity and optimization.

2. Remote IT Support

For quick, convenient solutions, our secure remote IT support is ideal for:

• Troubleshooting software and system errors.
• Virus and malware removal.
• Cloud service setup and email configuration.
• System optimization and file recovery.

3. IT Consulting for Businesses

Optimize your business operations with tailored IT consulting services. Ben and his team provide:

• Comprehensive system audits and performance evaluations.
• Recommendations for software and hardware upgrades.
• Cloud migration planning and implementation.
• Cybersecurity assessments and threat prevention.

Standard IT Support Pricing

We offer transparent and affordable rates for one-off IT support services:

• On-Site IT Support:

  • Zone 1 (within 20 km of Melton): $85 AUD for the first hour.
  • Zone 2 (outside Zone 1): $110 AUD for the first hour.
  • Additional Hours: $35 AUD per half-hour.

• Remote IT Support:

  • Flat Rate: $65 AUD for the first hour.
  • Additional Hours: $35 AUD per half-hour.

Discounts Available:

• 20% off for seniors and people with disabilities.

Business IT Support Packages – No Lock-In Contracts

We know that businesses need flexibility, which is why all our IT support packages come with no lock-in contracts. Scale your services up or down based on your needs without worrying about long-term commitments.

1. Essential IT Support Package

• Cost: $300 AUD per month
• Ideal For: Small businesses with basic IT needs.
• Includes:
  • Up to 5 hours of IT support (on-site or remote).
  • Priority response within 8 business hours.
  • Basic network monitoring and maintenance.
• Flexibility: Adjust or cancel your package anytime without penalties.

2. Advanced IT Support Package

• Cost: $600 AUD per month
• Ideal For: Growing businesses with more complex IT requirements.
• Includes:
  • Up to 12 hours of IT support (on-site or remote).
  • Priority response within 4 business hours.
  • Advanced network monitoring and maintenance.
  • Monthly performance reports.
• Flexibility: Scale your package as your business evolves.

3. Enterprise IT Support Package

• Cost: Custom Pricing (contact us for a quote)
• Ideal For: Larger organizations requiring comprehensive IT management.
• Includes:
  • Unlimited IT support hours.
  • 24/7 priority response.
  • Full network and server management.
  • Cybersecurity monitoring and threat prevention.
  • Quarterly IT strategy consultations.
• Flexibility: Tailor the package to your specific needs with no long-term commitments.

Why Businesses Trust Ben

Ben’s dedication to providing personalized IT solutions ensures businesses of all sizes have the tools they need to thrive.

How It Works

1. Book Your Service: Schedule on-site or remote IT support through our easy online booking system.
2. Personalized Assessment: Ben will assess your issue and create a customized plan of action.
3. Resolution: Your problem will be resolved efficiently, minimizing downtime.
4. Ongoing Support: For business clients, we provide regular maintenance and updates to keep your systems in peak condition.

Get Reliable IT Support Today!

Whether you need one-off IT support or a comprehensive business package, Melbourne West IT Solutions is here to help. With no lock-in contracts, transparent pricing, and Ben Kunze’s trusted expertise, you can rest assured that your technology is in good hands.

Phone: 0475704825
Email: info@melbournewestitsolutions.au

Book IT Support Now